Kajsa interviews your experts
Teach Kajsa asks a colleague what customers ask, extracts the procedure and hands you a finished article draft to approve.
Knowledge base + Chat + Voice + Studio
A help centre that fills itself — with Kajsa answering from it.
Kajsa interviews your experts to create articles, recordings become video guides in 20 languages, and customers get answers in chat and voice from the same approved content.
A help centre customers can use — and Kajsa can answer from.
Write articles in Kajsa, add video guides and connect documentation that already exists. Customers search the help centre while Kajsa uses the same approved content in chat and voice.
Kajsa + Help Centre
Connect what exists
Bring together public help centres, documentation and web pages without a migration project.
Create what is missing
Write articles, let Kajsa interview experts and create multilingual video guides.
Approve and improve
Humans publish the source material; real questions reveal gaps and outdated content.
The Teach Kajsa interview
Kajsa interviews your expert. The article almost writes itself.
The hardest part of a knowledge base is finding time to write. With Teach Kajsa, Kajsa sits on the other side of the table: she interviews the person who knows the answer, extracts the procedure behind it and turns the session into a finished article draft.
- 01
Pick the colleague who knows the answer
No preparation or writing beforehand. Kajsa prepares the questions and leads the interview.
- 02
Kajsa asks what customers actually ask
She digs into procedures, policies and troubleshooting until the answer is complete — not just the headline.
- 03
The draft is ready for review
A structured article draft appears in your knowledge base. You edit, approve and publish — a human always decides.
- 04
Kajsa answers from it
Once published, the article becomes approved knowledge Kajsa uses in chat and voice. Knowledge-gap insights show what the next interview should cover.
Knowledge that builds and improves itself
For teams that want a better help centre and an AI support agent, while keeping their current ticketing system.
Branded help centre
Publish articles, screenshots and video in a help centre with your own name and visual identity.
Video guides in 20 languages
Tutorial Studio is available in the workspace. Buy prepaid credits when you need to produce; there is no separate monthly Studio fee.
Knowledge quality
Find gaps, duplicates and outdated material from the questions customers actually ask.
Connect existing content
Public help centres, documentation and web pages join the same knowledge layer without a migration project.
Kajsa in chat and voice
Kajsa answers customers from the same approved content, always linking back to the source article.
Knowledge operations included
- Branded public help centre
- Rich articles with images and video
- Drafts, versions and human approval
- Teach Kajsa interviews
- Tutorial Studio available with prepaid credits
- External source connections
- Source priority and freshness
- Knowledge quality and gap analysis
Common questions
- Do we need the complete support platform?
- No. This package gives you Kajsa and the help centre without ticket queues, team inbox or customer portal.
- Can we connect existing articles too?
- Yes. Existing public help centres, documentation and websites can be part of the same knowledge layer.
- Who approves new content?
- A person always reviews and publishes content before Kajsa can use it as an approved source.
- Can the help centre use our brand?
- Yes. You control the public name, visual identity and content structure.
- How are conflicting sources handled?
- You set source priority. Kajsa follows the source you trust most and uses freshness as the next signal.
- Can we create video guides?
- Yes. Tutorial Studio is available in the workspace. Buy prepaid credits when you need to produce; there is no separate monthly Studio fee.
- Can Kajsa show the exact source?
- Yes. Answers link back to the approved article so customers and your team can verify them.